October 6, 2015

Can’t Call 2-1-1?

Cell Phones

Currently 2-1-1 is accessible for callers with using any cell phone carrier.  If it is not working from your carrier you can reach us by dialing (800) 464-1123, and report to your carrier that you cannot dial 2-1-1. They will not take reports from us on your behalf.

2-1-1 Calls from Work

Locations Agencies, Government Entities and Companies – If you are unable to access 2-1-1 from your work phone talk with your technical/communications department to request 2-1-1 dialing access. Until the situation is corrected, you can reach 2-1-1 by dialing (800) 464-1123.

2-1-1 Calls from Home

If you are unable to access 2-1-1 from home, it may be because you are using VOIP (Voice Over Internet Protocol) through a cable company. Some VOIP providers give their customers full access to 2-1-1 service. Others only provide access to 2-1-1 upon customer request. They will not accept trouble reports from 2-1-1 on your behalf. The best way to correct the problem is to call your service provider’s customer service line and report that you cannot dial 2-1-1. Until the problem is corrected you can reach 2-1-1 by dialing (800) 464-1123.