What is 211 Riverside County?
2-1-1 is a toll free, confidential service providing Riverside County residents access and referrals to community and health information 24 hours a day, 7-days a week and in many languages. Are you or someone you know in need of food and shelter information, suicide prevention hotline, health care and mental health services, job training and unemployment services, education and the arts, rent and mortgage assistance, financial assistance, children’s services including day care, senior services including social security, help with healthcare options, and/or ways to volunteer.
Our trained specialists can direct you to the services you need fast. During disasters and disaster recovery, 2-1-1 serves as a critical connection for non emergency phone assistance for referrals to shelters, food, medical, and recovery information.
Know The Numbers
During a disaster and during a recovery period, 2-1-1 plays a critical role in diverting non emergency phone calls to 9-1-1 by providing callers to evacuation, food, shelter, medical and recovery information. Know the numbers and get the help you need fast.
- 2-1-1 Health & Human Services Info & Referral
- 3-1-1 City Government (Riverside only)
- 4-1-1 Directory Assistance
- 5-1-1 Traffic & Transit Information
- 7-1-1 California Relay for Hearing Impaired
- 9-1-1 Emergency Services
Find out more about 2-1-1
- 2-1-1 has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services.
- 2-1-1 is a free easy-to-remember number to call for information for health and human service programs.
- 2-1-1 is available 24 hours a day, 7 days a week in multiple languages.
Similar to number like 911, 211 is a designated 3-digit number that allows c allers to receive up-to-date information and referrals to health and humans service agencies. If you call 211 Riverside County with your needs, 211 will locate the resources nearest you, and give you that information. It’s that simple!
Why is 211 Riverside County needed?
Tired of the phone number runaround between multiple agencies? 211 Riverside County maintains the largest health & human resources directory in Riverside County. By dialing 211 you will be provided with the information you need quickly.
What does this mean for agencies & programs?
Sometimes callers aren’t sure where to get the information or referrals they need. Many callers bounce from agency to agency, trying to find someone who can help. When a caller dials 211 in Riverside County, the caller’s needs are matched to the closest appropriate resources of the agencies and programs in Riverside County using their zip code. This means that 211 Riverside County saves callers time and dialing by avoiding incorrect matching and agencies and programs can focus more resources on providing services to callers rather than spending extra time on the phones helping misdirected callers.